Frequently Asked Questions

Q: Can I redeem more than one gift card on a single purchase?

A: Yes, you can redeem multiple gift cards.

Q: Are gift cards only available in GBP?

A: You can buy our gift cards in four currencies British Pound Sterling, Euro, US Dollar and Australian dollar and in denominations of 15, 25, 50 or 100.

Q: Where can I redeem my gift card?

A: You can redeem your gift card online or in any of our official Arsenal retail stores. Gift cards cannot be used to purchase Arsenal match tickets or memberships.

Q: Will my gift card expire?

A: Gift cards are valid for 24 months from the date of purchase or from the date of last use. We are unable to refund any remaining balance after expiry. (Your plastic card may say 12 months expiry, we have extended this to 24 months).

Q: How do I check my balance or top up my gift card?

A: You can check your balance online at or at any Arsenal retail store.

Q: I've lost my gift card

A: Please keep your card safe and treat as cash as Arsenal cannot replace lost, stolen or damaged cards.